From there you can use the Search bar directly by typing in “Help Desk” (two separate words). In order to contact the Help Desk via the Microsoft Teams application, click on the “Calls” menu button on the left bar. Press 9 to speak with the Santa Fe switchboard operator.Press 0 to speak with the Annapolis switchboard operator.Press 5 to reach Santa Fe audiovisual support.Press 4 to reach Annapolis audiovisual support.Press 1 to reach the Annapolis Help Desk.The Help Desk phone line is available 24 hours a day, 7 days a week, so if you call outside of our hours of operation or if all staff is currently assisting other users, leaving a voicemail will also automatically create a Help Desk ticket. The main Help Desk phone number for both campuses is 85. You may create a Help Desk ticket by emailing user.support(at)sjc.edu. you have other IT questions that you would like to get to the right person in ITS.you want to check on the status of an ITS service.you have an in-depth question or problem regarding an Office application or Outlook.you have a quick question about how to do something on your college computer e.g., how do you set a right Tab in Word, how do you save a file to your network folder.you are having problems accessing your college email or the Web.your access to the campus network is not working properly.your college computer, printer, phone, or application is not working properly.Here is a brief guide to accessing these services. We also provide you with support services to ensure that you can use these systems to meet your needs. We provide you with computers, networks, and software. Our goal is to enable you to use information technologies to fully support your work at the college.
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